Geo / Risk Profile

This shows the account’s  geo / risk profile as defined in its product.

Click the Geo / Risk Profile link to open the Edit Geo / Risk Profile page where you can adjust the geo / risk profile settings as necessary.

The current status is

This shows the account’s current condition:

• Active – This means that the account is able to use the service as usual.

• Screened – This means that some unusual activity has been detected for this user, thus he will be prompted to enter his “service unblock” code upon attempting to make a new call.

• Quarantined – This means that after being screened, this account was unable to supply valid credentials while continuing to attempt to make a large number of calls. All such call attempts are automatically blocked to reduce the load on the network.

Change the status to

Here you can manually change the account’s status:

• Active (allow normal calling) – If the account had been screened or quarantined for some reason and the situation was regulated, you can change the account’s status back to active here.

• Screened (authenticate before calling) – If some unusual activity has been detected for this account you can screen its calls to prevent a potential security breach.

• Quarantined (reject all calls) – If you want to temporarily block all call attempts from the account, change its status to quarantined here.

Note that neither the Screened nor the Quarantined status influences on-net calls.

IP

Shows the IP address used for account registration.

Usage Counter

Shows the number of call attempts made from this specific location.

Last Used

This column shows the timestamp of the last call attempt.

Verified Until

If an account’s product is configured to allow normal calls (without repeated screenings) for a certain period after passing the initial screening IVR, the time of expiration will be reflected in this column.

IP

Shows the IP address used for account registration.

Country

Shows the country where the account was registered.

Usage Counter

Shows the number of call attempts made from this specific location.

Restriction Level

Shows the restriction levels as configured in the Geo / Risk Profile.

Last Used

This column shows the timestamp of the last call attempt.

Verified Until

If an account’s product is configured to allow normal calls (without repeated screenings) for a certain period after passing the initial screening IVR, the time of expiration will be reflected in this column.

IP

This allows service usage without restriction in unusual locations. Enter the IP address from which the user intends to use the service here.

Country

If the user intends to use services outside of the default country for some time, you can specify the receiving country, therefore temporarily allowing calls without restriction from that location.

Verified Until

Enter the date when verification for a temporary location should be automatically canceled.

Delete

Click the Delete icon to remove the temporary location.