IVR Applications

This page allows users to quickly and conveniently define how PortaSwitch® should process calls to special IVR applications.

These are the numbers that your customers would dial from the PSTN network or their IP phone to access a specific IVR application; for instance, *98 for voicemail, 12125551234 to access a prepaid calling card IVR, or 18005559876 to access the audio conferencing facility.

Field	Description
Name	This column shows the access number name.
Application Type	This column shows which application is to be used to process the call.
Access Numbers	This column shows the actual phone numbers to be dialed by the user.
Description	Short but meaningful description of the IVR application.

To register a new IVR application, click Add on the toolbar.

To edit an existing access number, click the Edit icon next to it.

To configure the IVR application, click on its name.

To delete the IVR application, click the Delete icon next to it.

Edit IVR Application

Access Numbers tab

An IVR application can contain one or several access numbers. Using the PortaBilling® web interface, administrators can choose the most convenient way to associate access numbers with a particular IVR application:

If you provide service with one access number (e.g. *98 for balance info), add it by clicking the Add button on the toolbar. Then you can type in access numbers in the Access Numbers field or pick up available DID numbers from the DID Inventory simply by clicking on the Access Number link in the header of the corresponding column.
If you provide service with multiple access numbers (e.g. prepaid card calling with toll-free access number and local access numbers in every state), type in or paste the list of access numbers by using Quick Upload.

NOTE: The system lists only the DID numbers that have the Free status.

IVR Settings tab

On the IVR Settings tab you can view a list of all options for the selected access number and modify them.

There is a helpful tool-tip for each option. Just point your mouse to the desired option to invoke it.

Find a detailed description of all the options in the PortaSIP Media Applications Guide.

Voice Applications Settings

This page shows the list of voice applications and allows you to modify the options for the voice application you select. There is also the option of adding new instances (voice applications) for web callback, SMS callback and email callback.

How to add an IVR Apllication instance

To add a new instance for the desired callback application, click on it and then click the Add a new instance. Enter a name for the new application in the dialog box and then click OK.

How to clone an IVR Apllication instance

If you want to add a new instance using the same options as those in the existing one, use the Clone button. Right-mouse click on the instance you would like to clone and then click Clone.

NOTE: While cloning a callback instance, the unique voice application fields are not cloned and are set to their default values. The unique field for Web callback is Callback WEB Page Address, for Email Callback it is Callback Email Address and for SMS callback it is Callback Access Number.

Global conference options

Field	Description
Maximum People in a Conference	This enables you to specify the maximum number of people in a single conference. By default: 8 people.
Maximum People in Conferences	This enables you to specify the maximum number of people who can attend conferences in parallel. By default: 64 people.

Web callback trigger

Field	Description
Callback WEB Page Address	Type an address of the web page that will be provided to end users for initiating callback calls in this format: https://<host>:8901 where host is either a domain name or an IP address of the web server (the admin interface hostname). 8901 is the port where the WEB callback operates. You can also specify a regular expression for an HTTP referrer which initiates a WEB callback. For example, if you type ^https:\\/\\/.* in this field, then all requests will be processed by this instance. NOTE: The Callback WEB Page Address option must be unique for each web callback instance.
The Second Number to Connect	For simple mode, the phone number to which the second call should connect.
Use Account ID as ANI	If this check box is selected, then the account ID is presented as the CLI for call legs A and B.
Account ID Translation Rule	Apply translation rules to the username used for authentication. For instance, for calls from Prague, Czech Republic, ANI numbers are delivered as 02123456. If you provide services in multiple countries, you will probably enter a Czech account in billing as 4202123456. When the server receives 02123456, it must add a 42 to the beginning of the username and use 4202123456 for authentication. Similarly, for calls originating from London the server would append 44, etc.
ANI Translation Rule	This allows the CLI number to be modified during the call.
Send Authorization	When enabled, an authorization request will be sent along with authentication. It allows you to: check if the caller has sufficient balance to initiate a call leg (i.e., user will not be called back if the balance is insufficient), block some destinations for callback calls in the account’s tariff (mark destinations as forbidden in the appropriate tariff rates), use a Minimum Sufficient Time option.
Minimum Sufficient Time, sec	Specify the minimum amount of seconds a user needs for leg A in order to use the callback service (applicable when Send Authorization is set to Yes and Minimum Sufficient Time > 0).
Destination Translation Rule	Allows a dialed number to be modified.
Second Dialed Number TranslationRule	Allows a second dialed number to be modified.
Minimum Card Length	Minimum length of a card number. By default: 11.
Maximum Card Length	Maximum length of a card number. By default: 11.
Maximum Login Attempts	Maximum number of attempts for a user to enter a card number. By default: 3.
Internal Account	Specifies an ‘internal’ account. You can allow / deny certain destinations in this account’s tariff as the initial callback will be authorized with this internal account. Note: The Media Server uses the application access number to send an accounting request for failed calls.
Languages	This enables you to select (a) language(s) to be used for voice prompts. Click the Wizard icon to open the language selection dialog box.
Conf Language List Is Preferred	If this check box is selected, the language list defined on this page has a higher preference than the account’s preferred language.
Brand Prompts	IVR prompts can be customized per Access Number. Specify the directory where the custom prompt files are located. The Media Server will look for them in that folder first and if found, use them. Otherwise, it will use default files. (For example, put customized English prompts under the directory /porta_var/psmsc/customfiles/prompts/brands/my_company/en and specify “my_company” in this field.)
Play Welcome Message	If enabled, the IVR will play the welcome message to a user once an access number is reached.
Restriction for Calling with Low Balance	When account balance is less than product breakage and disconnect is defined, IVR plays the “you have insufficient funds” voice prompt and disconnects the call. If no outgoing calls are defined, the IVR prompts for the destination number but plays “The number you have dialed is unreachable at the moment.” and drops the call immediately after dialing it. The none option disables this feature.
Announce Balance	If enabled, the IVR will announce the current balance for the user before prompting for the phone number he wishes to reach.
Credit Accounts Balance Announcement	You can configure your IVR applications to announce the current balance for credit accounts in one of two modes: Funds / balance – For prepaid customers (those who have a credit limit of 0 or less), announce “available funds” (calculated as credit limit minus balance) and announce the current balance for others (postpaid customers); Balance – Always announce balance (this is the classic mode, ideal for typical postpaid customers). Note that the third mode (Backward compatibility) is enabled by default. It preserves the announcements exactly the way they worked in releases prior to MR35. In the APPENDIX D. Balance Announcements section of the PortaSIP Media Applications Guide, there are balance announcement examples for different IVR configurations.
Announce Credit Limit	If enabled, the IVR will announce the credit limit as well as the account balance (applicable when Credit Accounts Balance Announcement is set to “balance” or “funds / balance”).
Access Code	Specifies an access code to be used for this instance.
LegA CLD Prefix	Leg A (callback to a user’s number) access code prefix. Allows billing leg A with different tariff. A separate Services and Rating entry with the appropriate access code and tariff should exist in the product’s Services and Rating list. NOTE: Access code must contain DNIS after the Prefix. For example, if the LegA CLD Prefix is LEG_A and the Access Number is 12125551234, then the Access Code should be LEG_A12125551234.
LegB CLD Prefix	Leg B (user’s call to destination) access code prefix. Allows billing leg B with different tariff. A separate Services and Rating entry with the appropriate access code and tariff should exist in the product’s Services and Rating list. NOTE: Access code must contain DNIS after the Prefix. For example, if the LegB CLD Prefix is LEG_B and the Access Number is 12125551234, then the Access Code should be LEG_B12125551234.
Expected Connect Time, sec	The “authorized” time for call leg B will be decreased by the specified value.
Special Charge if LegB Fails	By enabling this, you can charge users differently for calls with failed leg B (e.g. incomplete call is not charged). Just add a new Services and Rating entry to the product’s Services and Rating list, set its access code to “CALLBACK_FAIL” and associate it with a special tariff.
Strict Authorization	When enabled, call leg A will be disconnected if caller doesn’t have sufficient funds to place call leg B.
Announce Time	When user inputs the destination, IVR announces the maximum call duration allowed to this destination and then connects the call.
Use Announcement Tariff	It is possible to use different tariffs for the announcement of the maximum call duration allowed and for rating this call. The first (transparent) tariff should be associated with the “ANNOUNCE+DNIS” access code in the product’s Services and Rating list. The second tariff should be associated with an actual access code. Thus, the user hears the time announced according to the first tariff, while the call is actually authorized and rated according to the second tariff.
Seconds Rounding Mode	This option defines the way the seconds portion of “available time” is announced to a customer: none – There is no rounding, so the time is announced including seconds, e.g. “Five minutes and 49 seconds.” up – The time is rounded up to the nearest minute, so 5:49 will be announced as “Six minutes.”
Play Pre-ring MOH	By default, the calling party hears a ringtone while waiting until the remote party answers. You may want to replace this ringtone with music on hold (MOH). Select this option to allow IVR to play a special ringing MOH when the call has been placed but the ring signal has not yet been received.
Music on Hold Class	Specify a pre-ring MOH class here. NOTE: Ringtone files for custom MOH should be placed under /porta_var/porta-um/prompts/moh/OPTION_VALUE/ (e.g. for the MOH class “my-ringtone” the path will be /porta_var/porta-um/prompts/moh/my-ringtone/).
Disconnection Warning Interval, sec	This feature announces the remaining time in seconds or simply plays a “beeping” sound. This “time left” warning is played when a specified number of seconds is left before the call is disconnected.
Repeat Every, sec	This feature allows you to provide multiple warnings before call is disconnected because of insufficient funds. In this case IVR repeats the warning every specified number of seconds until the end of the call. These warnings help your customers to estimate whether there is enough time to finish their conversation or not, or if necessary, to top up their balance.
Type of Disconnection Warning	Choose one of the following types of “time left” warnings: beep – play “beeping” sound. voice – announce the remaining time in seconds.
Disconnect Call Before, sec	The call can be disconnected before an account’s balance is actually depleted. Specify in seconds (till the calculated end of the call) when to disconnect the call.
Maximum Dial Attempts	Maximum number of dial attempts within one session. By default: 3.

SMS callback trigger

Field	Description
Callback Access Number	Specify a phone number that sends data to the callback trigger. The phone number should be established by the SMS provider. This phone number is used to find the correct SMS callback instance. NOTE: The Callback Access Number option must be unique for each SMS callback instance.
Authenticate Account Command	Specify the command name for establishing callback using CLI, CLD and authentication data. Users will send this command via SMS. Default: P
Registration Command	Specify the registration command name. Users will send this command via SMS. Default: R
Change Service Password Command	Specify the command name for changing the account’s password. Users will send this command via SMS. Default: CP
Check Balance Command	Specify a name for the command for checking the user balance. Users will send this command via SMS. Default: CB
Inbound Provider	Select an SMS provider for incoming SMS messages.
Outbound Provider	Select an SMS provider for outgoing SMS messages.
Send SMS Login	Specify login used for relaying SMS messages using the service of the corresponding SMS provider.
Send SMS Password	Specify a password used for relaying SMS messages using the service of the corresponding SMS provider.
Send SMS URL	Specify a URL for sending SMS messages. It is obtained from the corresponding SMS provider.
Company Name Template	Specify a “Company Name” template.
Company WEB Site Template	Specify a “Corporate web site” template.
Check Balance SMS Template	Specify a template for SMS messages sent to the user upon receiving a “Balance info” request.
Recharging Account SMS Template	Specify a template for SMS messages sent to the user upon receiving a “Recharging account” request.
Registration SMS Template	Specify a template for SMS messages sent to the user upon receiving a “Registration” request.
Use Account ID as ANI	If this check box is selected, Account ID is presented as the CLI for A-leg and the B-leg of the calls.
Account ID Translation Rule	Apply translation rules to the username used for authentication. For instance, for calls from Prague, Czech Republic, ANI numbers are delivered as 02123456. If you provide services in multiple countries, you will probably enter a Czech account in billing as 4202123456. Now when the server receives 02123456, it must add 42 to the beginning of the username, then use 4202123456 for authentication. Similarly, for calls from London the server could append 44, and so on.
ANI Translation Rule	This allows to modify the CLI number.
Send Authorization	When enabled, an authorization request will be sent along with authentication. It allows you to: Check if the caller has sufficient balance to initiate a call leg (i.e., user will not be called back if the balance is insufficient). Block some destinations for callback calls in the account’s tariff (mark destinations as forbidden in the appropriate tariff rates). Use a Minimum Sufficient Time option.
Minimum Sufficient Time, sec	Specify the minimum amount of seconds a user needs for leg A in order to use the callback service (applicable when Send Authorization is set to Yes and Minimum Sufficient Time > 0).
Destination Translation Rule	Allows to modify the dialed number.
Second Dialed Number Translation Rule	Allows to modify the second dialed number.
Template Account	Specify the account ID here to use its configuration properties as a template for all auto registered accounts.
Languages	This enables you to select language(s) to be used for voice prompts. Click the Wizard icon to open the language selection dialog box.
Conf Language List Is Preferred	If this check box is selected, the language list defined on this page has a higher preference than the account’s preferred language.
Brand Prompts	IVR prompts can be customized per access number. Specify the directory where custom prompt files are located. The Media Server will look for the prompts in that folder first and if found – use them. Otherwise, it will use default files. For example, put customized English prompts under the directory /porta_var/psmsc/customfiles/prompts/brands/my_company/en and specify “my_company” in this field.
Play Welcome Message	If enabled, the IVR will play the welcome message to the user once an access number is reached.
Restriction for Calling with Low Balance	When account balance is less than product breakage and disconnect is selected, IVR plays the “you have insufficient funds” voice prompt and disconnects the call. When account balance is less than product breakage and no outgoing calls is selected, IVR prompts for the destination number but gives a busy tone and drops the call immediately after dialing it. Option none disables this feature.
Announce Balance	If enabled, the IVR will announce the current balance for the user before prompting for the phone number he wishes to reach.
Credit Accounts Balance Announcement	You can configure your IVR applications to announce the current balance for credit accounts in one of two modes: Funds / balance – For prepaid customers (those who have a credit limit of 0 or less), announce “available funds” (calculated as credit limit minus balance) and announce the current balance for others (postpaid customers). Balance – Always announce balance (this is the classic mode, ideal for typical postpaid customers). Note that a third “Backward compatibility” mode is enabled by default. It preserves the announcements exactly the way they worked in releases prior to MR35. In the APPENDIX D. Balance Announcements section of the PortaSIP Media Applications Guide, there are balance announcement examples for different IVR configurations.
Announce Credit Limit	If enabled, the IVR will announce the credit limit as well as the account balance (applicable when Credit Accounts Balance Announcement is set to “balance” or “funds / balance”).
Access Code	Specifies an Access Code to be used for this instance.
LegA CLD Prefix	Leg A (callback to a user’s number) access code prefix. Allows billing leg A with different tariff. A separate Services and Rating entry with the appropriate access code and tariff should exist in the product’s Services and Rating list. NOTE: Access code must contain DNIS after the Prefix. For example, if the LegA CLD Prefix is LEG_A and the Access Number is 12125551234, then the Access Code should be LEG_A12125551234.
LegB CLD Prefix	Leg B (user’s call to destination) access code prefix. Allows billing leg B with different tariff. A separate Services and Rating entry with the appropriate access code and tariff should exist in the product’s Services and Rating list. NOTE: Access code must contain DNIS after the Prefix. For example, if the LegB CLD Prefix is LEG_B and the Access Number is 12125551234, then the Access Code should be LEG_B12125551234.
Expected Connect Time, sec	The “authorized” time for call leg B will be decreased by the specified value.
Special Charge if LegB Fails	By enabling this, you can charge users differently for calls with failed leg B (e.g. incomplete call is not charged). Just add a new Services and Rating entry to the product’s Services and Rating list, set its access code to “CALLBACK_FAIL” and associate it with a special tariff.
Strict Authorization	When enabled, call leg A will be disconnected if caller doesn’t have sufficient funds to place call leg B.
Announce Time	When user inputs the destination, IVR announces the maximum call duration allowed to this destination and then connects the call.
Use Announcement Tariff	It is possible to use different tariffs for the announcement of the maximum call duration allowed and for rating this call. The first (transparent) tariff should be associated with the “ANNOUNCE+DNIS” access code in the product’s Services and Rating list. The second tariff should be associated with an actual access code. Thus, the user hears the time announced according to the first tariff, while the call is actually authorized and rated according to the second tariff.
Seconds Rounding Mode	This option defines the way the seconds portion of “available time” is announced to a customer: none – there is no rounding, so the time is announced including seconds, e.g. “Five minutes and 49 seconds.” up – the time is rounded up to the nearest minute, so 5:49 will be announced as “Six minutes.”
Play Pre-ring MOH	By default, the calling party hears a ringtone while waiting until the remote party answers. You may want to replace this ringtone with music on hold (MOH). Select this option to allow IVR to play a special ringing MOH when the call has been placed but the ring signal has not yet been received.
Music on Hold Class	Specify a pre-ring MOH class here. NOTE: Ringtone files for custom MOH should be placed under /porta_var/porta-um/prompts/moh/OPTION_VALUE/ (e.g. for the MOH class “my-ringtone” the path will be /porta_var/porta-um/prompts/moh/my-ringtone/).
Disconnection Warning Interval, sec	This feature announces the remaining time in seconds or simply plays a “beeping” sound. This “time left” warning is played when a specified number of seconds is left before the call is disconnected.
Repeat Every, sec	This feature allows you to provide multiple warnings before call is disconnected because of insufficient funds. In this case IVR repeats the warning every specified number of seconds until the end of the call. These warnings help your customers to estimate whether there is enough time to finish their conversation or not, or if necessary, to top up their balance.
Type of Disconnection Warning	Choose one of the following types of “time left” warnings: beep – Play “beeping” sound. voice – Announce the remaining time in seconds.
Disconnect Call Before, sec	The call can be disconnected before an account’s balance is actually depleted. Specify in seconds (till the calculated end of the call) when to disconnect the call.
Maximum Dial Attempts	Maximum number of dial attempts within one session. By default: 3.

Email callback trigger

Field	Description
Callback Email Address	Receiving email address. This address is aliased in the system to a special script which initiates email callback. NOTE: The Callback Email Address option must be unique for each email callback instance.
Use Account ID as ANI	If this check box is selected, account ID is presented as the CLI for A-leg and the B-leg of the calls.
Account ID Translation Rule	Apply translation rules to the username used for authentication. For instance, for calls from Prague, Czech Republic, ANI numbers are delivered as 02123456. If you provide services in multiple countries, you will probably enter a Czech account in billing as 4202123456. Now when the server receives 02123456, it must add 42 to the beginning of the username, then use 4202123456 for authentication. Similarly, for calls from London the server could append 44, and so on.
Send Authorization	When enabled, an authorization request will be sent along with authentication. It allows you to: Check if the caller has sufficient balance to initiate a call leg (i.e., user will not be called back if the balance is insufficient). Block some destinations for callback calls in the account’s tariff (mark destinations as forbidden in the appropriate tariff rates). Use a Minimum Sufficient Time option.
Minimum Sufficient Time, sec	Specify the minimum amount of seconds a user needs for leg A in order to use the callback service (applicable when Send Authorization is set to Yes and Minimum Sufficient Time > 0).
Destination Translation Rule	Allows to modify the dialed number.
Second Dialed Number Translation Rule	Allows to modify the second dialed number.
Languages	This enables you to select language(s) to be used for voice prompts. Click the Wizard icon to open the language selection dialog box.
Conf Language List Is Preferred	If this check box is selected, the language list defined on this page has a higher preference than the account’s preferred language.
Brand Prompts	IVR prompts can be customized per access number. Specify the directory where custom prompt files are located. The Media Server will look for the prompts in that folder first and if found – use them. Otherwise, it will use default files. For example, put customized English prompts under the directory /porta_var/psmsc/customfiles/prompts/brands/my_company/en and specify “my_company” in this field.
Play Welcome Message	If enabled, the IVR will play the welcome message to the user once an access number is reached.
Restriction for Calling with Low Balance	When account balance is less than product breakage and disconnect is defined, IVR plays the “you have insufficient funds” voice prompt and disconnects the call. When account balance is less than product breakage and no outgoing calls are defined, IVR prompts for the destination number but gives a busy tone and drops the call immediately after dialing it. Option none disables this feature.
Announce Balance	If enabled, the IVR will announce the current balance for the user before prompting for the phone number he wishes to reach.
Credit Accounts Balance Announcement	You can configure your IVR applications to announce the current balance for credit accounts in one of two modes: Funds / balance – For prepaid customers (those who have a credit limit of 0 or less), announce “available funds” (calculated as credit limit minus balance) and announce the current balance for others (postpaid customers). Balance – Always announce balance (this is the classic mode, ideal for typical postpaid customers). Note that a third “Backward compatibility” mode is enabled by default. It preserves the announcements exactly the way they worked in releases prior to MR35. In the APPENDIX D. Balance Announcements section of the PortaSIP Media Applications Guide, there are balance announcement examples for different IVR configurations.
Announce Credit Limit	If enabled, the IVR will announce the credit limit as well as the account balance (applicable when Credit Accounts Balance Announcement is set to “balance” or “funds / balance”).
Access Code	Specifies an access code to be used for this instance.
LegA CLD Prefix	Leg A (callback to a user’s number) access code prefix. Allows billing leg A with different tariff. A separate Services and Rating entry with the appropriate access code and tariff should exist in the product’s Services and Rating list. NOTE: Access code must contain DNIS after the Prefix. For example, if the LegA CLD Prefix is LEG_A and the Access Number is 12125551234, then the Access Code should be LEG_A12125551234.
LegB CLD Prefix	Leg B (user’s call to destination) access code prefix. Allows billing leg B with different tariff. A separate Services and Rating entry with the appropriate access code and tariff should exist in the product’s Services and Rating list. NOTE: Access code must contain DNIS after the Prefix. For example, if the LegB CLD Prefix is LEG_B and the Access Number is 12125551234, then the Access Code should be LEG_B12125551234.
Expected Connect Time, sec	The “authorized” time for call leg B will be decreased by the specified value.
Special Charge if LegB Fails	By enabling this, you can charge users differently for calls with failed leg B (e.g. incomplete call is not charged). Just add a new Services and Rating entry to the product’s Services and Rating list, set its access code to “CALLBACK_FAIL” and associate it with a special tariff.
Strict Authorization	When enabled, call leg A will be disconnected if caller doesn’t have sufficient funds to place call leg B.
Announce Time	When user inputs the destination, IVR announces the maximum call duration allowed to this destination and then connects the call.
Use Announcement Tariff	It is possible to use different tariffs for the announcement of the maximum call duration allowed and for rating this call. The first (transparent) tariff should be associated with the “ANNOUNCE+DNIS” access code in the product’s Services and Rating list. The second tariff should be associated with an actual access code. Thus, the user hears the time announced according to the first tariff, while the call is actually authorized and rated according to the second tariff.
Seconds Rounding Mode	This option defines the way the seconds portion of “available time” is announced to a customer: none – There is no rounding, so the time is announced including seconds, e.g. “Five minutes and 49 seconds.” up – The time is rounded up to the nearest minute, so 5:49 will be announced as “Six minutes.”
Play Pre-ring MOH	By default, the calling party hears a ringtone while waiting until the remote party answers. You may want to replace this ringtone with music on hold (MOH). Check this option to allow IVR to play a special ringing MOH when the call has been placed but the ring signal has not yet been received.
Music on Hold Class	Specify a Pre-ring MOH class here. NOTE: Ringtone files for custom MOH should be placed under /porta_var/porta-um/prompts/moh/OPTION_VALUE/ (e.g. for the MOH class “my-ringtone” the path will be /porta_var/porta-um/prompts/moh/my-ringtone/).
Disconnection Warning Interval, sec	This feature announces the remaining time in seconds or simply plays a “beeping” sound. This “time left” warning is played when a specified number of seconds is left before the call is disconnected.
Repeat Every, sec	This feature allows you to provide multiple warnings before call is disconnected because of insufficient funds. In this case IVR repeats the warning every specified number of seconds until the end of the call. These warnings help your customers to estimate whether there is enough time to finish their conversation or not, or if necessary, to top up their balance.
Type of Disconnection Warning	Choose one of the following types of “time left” warnings: beep – Play “beeping” sound; voice – Announce the remaining time in seconds.
Disconnect Call Before, sec	The call can be disconnected before an account’s balance is actually depleted. Specify in seconds (till the calculated end of the call) when to disconnect the call.
Maximum Dial Attempts	Maximum number of dial attempts within one session. By default: 3.

Global IVR options

Field	Description
Default Prompt Timeout, sec	Specify a default timeout for all voice prompts in seconds.
Send Start Accounting	This option is used for outgoing calls in all IVR applications.
Confirm by Pound	If this option is enabled, the IVR suggests confirmation of multi-digit input by pressing the ‘#’ key.
Initial Pause, sec	Specify an initial delay in seconds before the first playback.

Account self-care

Field	Description
Use as Voicemail	Permits access to the account self-care IVR when account dials own account number.
Languages	This enables you to select language(s) to be used as voice prompts. Click the Wizard icon to open the language selection window.
Follow Me Timeout, sec	Specifies how long the IP phone will ring before the call goes to a follow-me number.
Credit Accounts Balance Announcement	You can configure your IVR applications to announce the current balance for credit accounts in one of two modes: Funds / balance – For prepaid customers (those who have a credit limit of 0 or less), announce “available funds” (calculated as credit limit minus balance) and announce the current balance for others (postpaid customers); Balance – Always announce balance (this is the classic mode, ideal for typical postpaid customers). Note that a third “Backward compatibility” mode is enabled by default. It preserves the announcements exactly the way they worked in releases prior to MR35.
Announce Credit Limit	If enabled, the balance announced to the end user will be followed by an announcement of the credit limit. This allows you to separate cases where credit limits are assigned only as a precaution (and so the end user should not really know about them) from cases where they are an integral part of the service (e.g. loyal customers are rewarded with an increased credit limit the longer they stay with you).

One's own mailbox access

Field	Description
Allow to Check Account Balance	Select this check box to allow end users to check current balance from voice mailbox.
Allow to Place an Outgoing Call	Select this check box to allow end users to make outgoing calls from voice mailbox.
Announce Credit Limit	If enabled, the balance announced to the end user will be followed by an announcement of the credit limit. This allows you to separate cases where credit limits are assigned only as a precaution (and so the end user should not really know about them) from cases where they are an integral part of the service (e.g. loyal customers are rewarded with an increased credit limit the longer they stay with you).
Credit Accounts Balance Announcement	You can configure your IVR applications to announce the current balance for credit accounts in one of two modes: Funds / balance – For prepaid customers (those who have a credit limit of 0 or less), announce “available funds” (calculated as credit limit minus balance) and announce the current balance for others (postpaid customers); Balance – Always announce balance (this is the classic mode, ideal for typical postpaid customers). Note that the third mode, Backward compatibility mode is enabled by default. It preserves the announcements exactly the way they worked in releases prior to MR35.
No Trash Folder in IVR	When selected, messages deleted via IVR will be deleted completely, regardless of self-care settings.
Suppress Announcements	When end users make outgoing calls from their voice mailboxes, the IVR will suppress IVR announcements and only play the dial tone. The IVR application permits only one attempt to enter the phone number.
Play Notification	Select this check box to play a notification during voicemail access when a mailbox is full.
Extended Greetings Options Menu	When selected, this allows end users to access the Extended Greetings Options voicemail menu and change their voicemail greetings.
Brand Prompts	IVR prompts can be customized per access number. Specify the directory where the custom prompt files are located. The Media Server will look for the prompts in that folder first and if found – use them. Otherwise, it will use the default files. For example, put customized English prompts under the directory /porta_var/psmsc/customfiles/prompts/brands/my_company/en and specify “my_company” in this field.
Access Code	This allows you to apply a special rating to outgoing calls made by customers from their voice mailboxes. For example, if an administrator specifies the VOICEMAIL access code in the application settings, then PortaBilling® will use a rating entry with this very access code from the account’s product to authorize outgoing calls from users’ voice mailboxes.

Voicemail / Auto attendant

Field	Description
Minimum Duration, sec	Specify the minimum length for a voice message in seconds. If the recorded voice message is shorter than or equal to the specified value then the message will be dropped. A zero value disables this check.
Brand Prompts	IVR prompts can be customized per access number. Specify the directory where the custom prompt files are located. The Media Server will look for the prompts in that folder first and if found – use them. Otherwise, it will use the default files. For example, put customized English prompts under the directory /porta_var/psmsc/customfiles/prompts/brands/my_company/enand specify “my_company” in this field.
Record Timeout, sec	Specify in seconds a default timeout for recording voicemail and greetings.
Silence Detection	If this check box is selected, then silence is detected during voicemail recording (G711 codecs only).
Silence Seconds, sec	Specify how many seconds of silence will result in canceling voicemail recording.