The Log Viewer page allows you to see a list of all sessions (voice calls, Internet access, etc.) processed by the billing engine, and to examine a detailed processing log for each of them, if required.
| Field | Description |
|---|---|
Type of Events |
Select whether to show only billable sessions or all events:
|
For |
Display all sessions in a recent time period. |
From, To |
Choose a specific time period.
If you do not know the H323-Conf-ID for a call you have just made, you may display all call attempts made within a certain interval (this will also include failed call attempts, which makes it extremely useful for troubleshooting problems when you are unable to make outgoing calls, e.g. due to an authorization failure). |
Show |
Click this button to see the list of logs. You will see a list of call attempts, with the call initiation time, H323-Conf-ID and CLI / CLD for each; click on the underlined H323-Conf-ID to see the billing engine log for it. |
| Field | Description |
|---|---|
H323-Conf-ID |
The H323-Conf-ID of a call. |
Including Subsessions |
Tick this check box to see subsessions related to a specific call or an internet session in one billing engine log. |
From, To |
Choose a specific time period.
|
View log |
Click this button to view the log |
Click the 
Send log to RT
button on the toolbar.
Select the desired file format.
For multipage log, select whether to send the whole log or just the current page.
Enter the trouble ticket number and, optionally, write a comment.
Click Send.
Click the 
Download button
on the toolbar.
Select the desired file format.
For multipage log, select whether to download the whole log or just the current page.
Click Download.
If you choose to download the entire log, they will receive a download link in their email as soon as the entire log has been saved to storage.
