Fraud Protection tab

On the Fraud Protection tab the administrator can choose fraud protection tools for this customer.



Spending Plan
Field Description

Spending Plan

This shows the spending plan assigned to this customer. To edit the assigned spending plan, click the Spending Plan link.  


This shows the dates and times between which the spending plan applies.

Last Modified

This shows the date and time that the spending plan was last modified.

Period Total

This shows the amount that the customer has already spent of their spending plan.


If a customer has used up their spending plan and wants to continue using the services, the administrator can temporarily increase their spending limit by clicking the Modify Limit button. Then the Reset Spending Limit dialog box will open.


Reset Spending Limit dialog box


Field Description

Set Spending Limit to

Type a new amount for the spending plan here.

Reset Spending Usage

Choose this option to restart the counter for the amount of money that the customer has already spent.


Click the Modify Limit button to save your changes.


How to change a spending plan

Perform the following steps to change the current customer’s spending plan:

  1. Click the Change button.

  2. Choose a new spending plan from the list.

  3. Do one of the following:

  4. Click  Save or Save & Close.


Fraud Traffic Profile



Fraud Traffic Profile

This shows the fraud traffic profile assigned to this customer. To change the current fraud traffic profile, choose a new one from the list and click Save or Save & Close

Customer Individual Thresholds

The administration can override thresholds configured in the fraud traffic profile for an individual customer (for example, if sending larger / smaller volumes of traffic to monitored destinations is considered normal for this customer).


To configure a customer’s individual threshold, click Add on the toolbar.




Destination Group

Choose a destination group for which an individual threshold will be configured.

You can choose the destination group either from the list or by clicking the Wizard icon.

Accumulation Period

This shows an accumulated duration for which the threshold is measured.

This field is read-only.

Notification Threshold

This defines the call duration in minutes per a defined time span considered normal.

Whenever the call duration exceeds the set threshold, an alert is sent to the administrator.

Tip: Click the Wizard icon to see the average traffic recently sent by the customer in this destination.


Click the Reset icon to restore the threshold initially configured in the fraud traffic profile.