Customer - Fraud Protection

Fraud Protection tab

On the Fraud Protection tab the administrator can choose fraud protection tools for this customer.

Spending Plan

Field	Description
Spending Plan	This shows the spending plan assigned to this customer. To edit the assigned spending plan, click the Spending Plan link.
Period	This shows the dates and times between which the spending plan applies.
Last Modified	This shows the date and time that the spending plan was last modified.
Period Total	This shows the amount that the customer has already spent of their spending plan.

If a customer has used up their spending plan and wants to continue using the services, the administrator can temporarily increase their spending limit by clicking the Modify Limit button. Then the Reset Spending Limit dialog box will open.

Reset Spending Limit dialog box

Field	Description
Set Spending Limit to	Type a new amount for the spending plan here.
Reset Spending Usage	Choose this option to restart the counter for the amount of money that the customer has already spent.

Click the Modify Limit button to save your changes.

How to change a spending plan

Perform the following steps to change the current customer’s spending plan:

Click the Change button.
Choose a new spending plan from the list.
Do one of the following:
- Select the Apply the new spending plan immediately check box to apply the new spending plan at once and include the amount already spent within the new spending plan.
- Leave the Apply the new spending plan immediately check box clear for the new spending plan to take effect at midnight (00:00:00) after the previous one expires. The customer’s spent amount will be reset to zero and calculated from scratch towards the new spending limit.
Click Save or Save & Close.

Fraud Traffic Profile

Field	Description
Fraud Traffic Profile	This shows the fraud traffic profile assigned to this customer. To change the current fraud traffic profile, choose a new one from the list and click Save or Save & Close.

Customer Individual Thresholds

The administration can override thresholds configured in the fraud traffic profile for an individual customer (for example, if sending larger / smaller volumes of traffic to monitored destinations is considered normal for this customer).

To configure a customer’s individual threshold, click Add on the toolbar.

Field	Description
Destination Group	Choose a destination group for which an individual threshold will be configured. You can choose the destination group either from the list or by clicking the Wizard icon.
Accumulation Period	This shows an accumulated duration for which the threshold is measured. This field is read-only.
Notification Threshold	This defines the call duration in minutes per a defined time span considered normal. Whenever the call duration exceeds the set threshold, an alert is sent to the administrator. Tip: Click the Wizard icon to see the average traffic recently sent by the customer in this destination.
Reset	Click the Reset icon to restore the threshold initially configured in the fraud traffic profile.