Invoices of the Retail Customer

On this page you can see customer's invoices under review and generated invoices.

Field	Description
Last Payment received on	Displays the amount of the last payment received and the date of its receipt. Read-only field, visible only when at least one payment is received from the customer.
Total Outstanding Balance	Displays what a customer must pay to fully cover all unpaid and partially paid invoices. For example, a customer receives 3 invoices for the amounts of $50, $35 and $40 and makes a payment of $20. The customer’s outstanding balance is now: $50 + $35 + $40 - $20 = $105. Read-only field.
Overdue Balance	Displays a customer’s total overdue invoiced debt. For example, a customer receives 4 invoices for the amounts of: $30 due date 2015-01-01, $15 due date 2015-02-01, $20 due date 2015-03-01, $25 due date 2015-04-01, and makes a payment of $10. Then on 2015-02-15, the customer’s overdue balance is: $30 + $15 - $10 = $35 Read-only field, visible only if at least one invoice isn’t fully paid by the due date.

Field

Description

Last Payment received on

Displays the amount of the last payment received and the date of its receipt.

Read-only field, visible only when at least one payment is received from the customer.

Total Outstanding Balance

Displays what a customer must pay to fully cover all unpaid and partially paid invoices.

For example, a customer receives 3 invoices for the amounts of $50, $35 and $40 and makes a payment of $20.

The customer’s outstanding balance is now:
$50 + $35 + $40 - $20 = $105.

Read-only field.

Overdue Balance

Displays a customer’s total overdue invoiced debt.

For example, a customer receives 4 invoices for the amounts of:

$30 due date 2015-01-01,

$15 due date 2015-02-01,

$20 due date 2015-03-01,

$25 due date 2015-04-01,

and makes a payment of $10.

Then on 2015-02-15, the customer’s overdue balance is: $30 + $15 - $10 = $35

Read-only field, visible only if at least one invoice isn’t fully paid by the due date.

The following table fields are common for generated invoices and invoices under review:

Field	Description
View	Click the View icon to download invoice in the .pdf file format.
No.	The invoice number.
Date	The invoice generation date.
Period	This shows the billing period start and end dates.
Period Total	This represents the current billing period’s charges.
Due date	This represents the date by which payment must be received.
Outstanding Balance	This represents the remaining amount the customer must pay to cover the current invoice in full.

For generated invoices you can also see the following fields:

Field	Description
Delivered to Customer	This indicates whether the invoice has been delivered to the customer. Not Delivered – The invoice has not been delivered to the customer and is open to changes – it can be recreated. Click the icon to lock the invoice against changes. Delivered – The invoice has been delivered to the customer and is now locked against changes. Click this icon to allow changes. An invoice is considered delivered when the customer receives an email with the invoice attached, or clicks the View icon in the Invoice section of the customer self-care interface.
Payments/Adjustments	This shows payments / adjustments made for the invoice.
Status	This shows the invoice payment status. Detailed description of invoice payment statuses can be found in the PortaBilling® Administrator Guide.
Generate/Update PDF	Click the Re-create icon to re-create the invoice. This will not affect any changes except layout attributes, customer and / or company info and .pdf file renewal. Invoice re-creation is useful when you have made some changes to a particular invoice template, or if certain customer or company attributes have been changed.
Adjust	Click the Adjust icon to adjust an invoice amount. You will be redirected to the Invoice Adjustments dialog box. The adjustment transaction is only reflected in the invoice for the current billing period. If an adjustment is made to an invoice issued several billing periods ago, all subsequent invoices are also left unchanged. Note that Adjust for invoices under review works slightly differently.
Void	Click the Void icon to void the invoice and create it anew. It sometimes happens that the wrong invoice has been generated and delivered to the customer. A new invoice must be produced, but the old one must be kept for audit purposes. The void invoice operation marks the invoice as canceled (this will also be visible in the .pdf file), and then a new invoice is automatically produced

Fields below are applicable only for invoices under review:

Field	Description
Payments	This shows customer unallocated payments, i.e. payments that the customer “overpaid” sometime in the past. Unallocated payments are used to correct the paid / unpaid status of future invoices.
Adjust	Click the Adjust icon to adjust the balance on the invoice. You will be redirected to the Invoice Adjustments dialog box. There you insert the amount of the balance adjustment and update the date for the transaction if necessary. Note that Adjust for generated invoices works slightly differently .
Approve	Click the Approve icon to approve the invoice.

Field

Description

Payments

This shows customer unallocated payments, i.e. payments that the customer “overpaid” sometime in the past. Unallocated payments are used to correct the paid / unpaid status of future invoices.

Adjust

Click the Adjust icon to adjust the balance on the invoice. You will be redirected to the Invoice Adjustments dialog box. There you insert the amount of the balance adjustment and update the date for the transaction if necessary.

Note that Adjust for generated invoices works slightly differently .

Approve

Click the Approve icon to approve the invoice.

How to generate an invoice on demand

The Invoice On Demand button becomes available by clicking the Invoices button located on the Customer Management page toolbar.

Invoice Adjustment dialog box

In this dialog box you can adjust regular invoices that have a Paid, Unpaid and Overdue status.

Field	Description
Invoices
No.	The invoice number.
Period	This shows the billing period start and end dates.
Due Date	This represents the date by which payment must be received.
Payment Method (only for paid invoices)	Displays the information about the credit card. Read-only field. Visible if a customer has the payment method configured.
Adjustments
Period Total	This represents the current billing period’s charges.
Payments	Displays the amount of payments made for this invoice. Read-only field.
Adjustment	Specify the amount to waive or refund a customer.
Outstanding Balance	This represents the remaining amount the customer must pay to cover the current invoice in full.
Comments
Internal Comment	An internal comment on this transaction; not visible in the xDR browser and accessible only from the database directly.
Visible Comment	A comment on this transaction visible both to the end user and in the xDR browser.
Actions (only for paid invoices)
Credit adjustment amount to current billing period	Select this option to issue a refund that will be applied to the customer’s balance. It will appear as an unallocated payment and be used for paying their following invoice.
Refund adjustment amount to original payment method	This option is available only if a payment method is configured for the customer. When selected, the issued refund is applied to the customer’s credit card. If the refund transaction is unsuccessful, the refund appears as the customer’s unallocated payments.