Adaptive routing penalty threshold reached

The adaptive routing module detects that some qualitative parameters of the connection have dropped below the specified acceptable level. The vendor is penalized, and the connection is temporarily moved to the bottom of the routing list.

Adaptive routing warning threshold reached

The adaptive routing module detects that some qualitative parameters of the connection have dropped below the specified level.

CC Staff Error Reports

Customer care (your reseller’s customer support) may discover a problem they are unable to solve themselves, and thus may need to escalate this problem to your support staff. When they send an error report from the CC web interface, it will be received by users subscribed to this mailing list.

Error in translation rule

A translation rule could not be properly applied, due to a programming error.

General billing misconfiguration

A debit account made a call that cost more than its available funds; an unresolved call was detected (unresolved calls may be normal when they are on-net calls, but in most cases they indicate connection misconfiguration); and so on.

Merchant account error

An error was received from the online payment processor while trying to execute a transaction.

Mismatch in the Destinations or Rates table

The cost of a call could not be determined, because no matching rate was found in the specific tariff.

Missing critical billing information (Account / Tariff)

A call could not be billed due to missing information (e.g. unable to identify the account which is to be charged for the call).

No currency exchange rate found

Unable to do cost / revenue reconciliation for some calls, since no exchange rate is defined for the base currency and currency used for those calls.

No remote IP authentication on your gateway

It seems that your gateway accepts all incoming VoIP calls. See the Implement Authentication for Incoming VoIP Calls subsection in PortaSwitch Wholesale and Traffic Exchange Services Handbook for more details.

No routes to destination

Customer attempted to place a call to a destination, which is covered by his tariff plan – but there are no valid routes for it in the system.

Not defined or empty Called-Station-ID

The Called-Station-ID (DNIS) field is empty in the request, so PortaBilling® is unable to determine which number was dialed. This might happen due to a firmware problem on Quintum.

Payment error

Unable to perform periodic payment (credit card is blocked or no funds are available).

Profit monitor event detected

Sends an alert if the call cost (amount charged by a vendor) is greater than the revenue (amount charged to the customer).

Rejected attempt to authorize for simultaneous use

Sends a notification if PortaBilling® cannot establish one more simultaneous session due to overdraft protection.

Replication problems

Database replication may be performing poorly or not at all, so that CDRs for the most recent calls are absent from the slave database.

Task rejected

A deferred task (such as account generation) could not be run.

Time problems (NTP / Format / Suspicious)

This alert may be generated if the time in the accounting record is in the wrong format or seems suspicious (such as a point in the future, or one too far in the past).

User error report

Your customer support may discover a problem they are unable to solve themselves (e.g. only the network administrator can do it) and thus may need to escalate this problem to your technical staff. When they send an error report from the web interface, it will be received by the admin users subscribed to this mailing list.