The Balance Adjustment wizard allows you to correct a vendor’s balance.
To adjust a vendor’s balance, follow these steps.
Choose a desired transaction from the list:
Manual charge – Use this transaction to manually charge the vendor for a specific service they used (increases the vendor's balance).
Manual credit – Use this transaction to manually give compensation related to a specific service (decreases the vendor's balance).
Manual payment – Use this transaction when receiving a payment (e.g. cash or cheque) directly from the vendor. Increases the vendor's balance.
Refund – Use this transaction to refund an earlier payment received from the vendor (e.g., a check returned by the bank), decreasing the vendor's balance.
Click Next.
Fill in the transaction information fields:
Action – Concise description of the selected action.
Amount – Amount to charge / refund.
Service – A service for which the manual charge / credit is made. The charged / credited amount will be included in the selected service section on the next invoice.
This field is only available for Manual charge and Manual credit transactions.
Date – A date associated with the manual charge / credit. For example, you can specify a date for manual credit action for when an item is credited.
Note that if the selected date falls within a previous (closed) billing period the transaction will be included in the next invoice.
This field is only available for Manual charge and Manual credit transactions.
Visible Comment – A comment on this transaction visible to the end user and in the xDR browser.
Internal Comment – An internal comment on this transaction; not visible in the xDR browser, and accessible only from the database directly.
Click Done to close the wizard.