Order

Specifies the order for redirecting a call.

• As listed: call every active follow-me number from the first (topmost) number to the last, until the call is answered.
• Simultaneous: call every active follow-me number from the list at the same time until the call is answered.
• Random: use a random order.
• Percentage split: call the destination numbers based on the percentage specified.

Edit

Click the Edit icon to edit the follow-me number details. To add a new number to the list, click the  Add button.

%

The percentage of calls that PortaSwitch® sends to the specified external numbers.

Note that the total percentage for all forwarding phone numbers equals 100%. Therefore, when adding forwarding numbers, the percentage for the first entry is always 100. You can change the percentage once you add the next forwarding number.

Up / Down

Click these buttons to move a row before the previous one or after the next one in the list.

Name

The name of the follow-me number (e.g. “Mobile Phone”).

Destination

Specify a number for redirecting calls, formatted according to the customer dialing rules.

Calling Party Display

Allows you to choose how to display the caller’s info during forwarding. The following options are available:

• Caller Number and Name – The call is forwarded with the phone number and the name of the original caller (e.g. if A calls B, but the call is forwarded to C, C will see that it is A who is calling).

• Caller Number and Forwarder Name – The phone number of the caller and the forwarder name are put in the CLI of the forwarded call (e.g. if A calls B, but the call is forwarded to C, C will see A’s phone number and B’s name).

• Forwarder Number and Name – The call is forwarded with the phone number and the name of the forwarder (if A calls B, but the call is forwarded to C, C will see that it is B who is calling).

SIP Proxy

(This field is only available in Advanced Forwarding mode.) Enables you to choose one of the SIP proxies defined in the Permitted SIP Proxies properties for the customer.

Transport Protocol

(This field is only available in Advanced Forwarding mode.) Enables you to choose the UDP or TCP transport protocol. You can use the TCP protocol instead of UDP for SIP communications for PBXes which do not support UDP.

Active

Defines the period when the number is active, i.e. is allowed to receive a forwarded call.

Click the Active link or the Wizard icon to create the first period definition or add the next one using the Period Wizard.

Click the Always button in the wizard to make the follow-me number active permanently.

Click the Test Period icon to run a period test.

Timeout

Specify the amount of seconds to wait until a call is answered. Following timeout, the call will be redirected to the next follow-me number or disconnected.

NOTE: When a call is forwarded to a huntgroup with a Random, Order or Least Used hunt order, every extension rings for the specified timeout. For example, let’s say the huntgroup with the Random hunt order contains 3 extensions and the forwarding timeout for this huntgroup is set to 10 sec. Thus, a total timeout for a huntgroup is about 30 sec. If the extensions have individual follow-me configuration, every number in the follow-me list will ring for 10 sec.

Off

Check this option to temporarily disable forwarding to a follow-me number.

Delete

Click the  Delete icon to remove the existing forwarding number. Note that when Percentage Split order control is selected, you can delete forwarding numbers but only when their percentage value equals 0. Therefore, if you have 3 forwarding numbers with the following percentages: 50% to 18005558901, 15% to 18005558902 and 35% to 18005558903, and need to delete one, do the following:

• change the percentage value for the required number to 0 (e.g. 0% to 18005558902),
• change the percentage values for the existing numbers so that their total percentage equals 100 (e.g. 67% to 18005558901, 23% to 18005558903), and
• save the changes and delete the 14185558902 number.