Customer - Fraud Protection

Fraud Protection tab

On the Fraud Protection tab the administrator can choose fraud protection tools for this customer.

Spending Plan

Field	Description
Spending Plan	This shows the spending plan assigned to this customer.
Period	This shows the dates and times between which the spending plan applies.
Last Modified	This shows the date and time that the spending plan was last modified.
Period Total	This shows the amount that the customer has already spent of their spending plan.

If a customer has used up their spending plan and wants to continue using the services, the administrator can temporarily increase their spending limit by clicking the Modify Limit button. Then the Reset Spending Limit dialog box will open.

Reset Spending Limit dialog box

Field	Description
Set Spending Limit to	Type a new amount for the spending plan here.
Reset Spending Usage	Choose this option to restart the counter for the amount of money that the customer has already spent.

Click the Modify Limit button to save your changes.

How to change a spending plan

Perform the following steps to change the current customer’s spending plan:

Click the Change button.
Choose a new spending plan from the list.
Do one of the following:
- Select the Apply the new spending plan immediately check box to apply the new spending plan at once and include the amount already spent within the new spending plan.
- Leave the Apply the new spending plan immediately check box clear for the new spending plan to take effect at midnight (00:00:00) after the previous one expires. The customer’s spent amount will be reset to zero and calculated from scratch towards the new spending limit.
Click Save or Save & Close.