Balance Adjustments

The Balance Adjustment wizard allows you to correct a distributor’s balance.

To adjust a distributor’s balance, follow these steps.

1. Choose a desired transaction from the list:

   • Manual charge – Use this transaction to manually charge the distributor for a specific service they used (increases the distributor's balance).

   • Manual credit – Use this transaction to manually give compensation related to a specific service (decreases the distributor's balance).

   • Manual payment – Use this transaction when receiving a payment (e.g. cash or cheque) directly from the distributor. Increases the distributor's balance.

   • Promotional credit – Use this transaction to give the distributor credit, for example, as a sales promotion. The difference between this and Manual Credit is that this transaction applies to a special “Credits / Promotions” service, and not to any actual service. Increases the distributor's balance.

   • Refund – Use this transaction to refund an earlier payment received from the distributor (e.g., a check returned by the bank), decreasing the distributor's balance.

2. Click Next.

3. Fill in the transaction information fields:

   • Action – Concise description of the selected action.

   • Amount – Amount to charge / refund.

   • Service – A service for which the manual charge / credit is made. The charged / credited amount will be included in the selected service section on the next invoice.

      

     This field is only available for Manual charge and Manual credit transactions.

   • Date – A date associated with the manual charge / credit. For example, you can specify a date for manual credit action for when an item is credited.

      

     Note that if the selected date falls within a previous (closed) billing period the transaction will be included in the next invoice.

      

     This field is only available for Manual charge and Manual credit transactions.

   • Include into Out-of-Turn Invoice – This allows you to include transactions on an out-of-turn invoice to be issued on demand. You should then generate the invoice with the requisite transactions on the Out-of-Turn Invoice.

      

     For example, when the end user visits your office to buy a new IP phone, your clerk issues an invoice covering the cost of the phone, takes the money for the phone, and gives the phone and the invoice to the end user.

      

     Transactions included in an out-of-turn invoice that was generated on the Out-of-Turn Invoice page won’t be reflected on the regular invoice issued at the end of the billing period.

      

     This field is only available for Manual charge and Manual Credit transactions.

   • Visible Comment – A comment on this transaction visible to the end user and in the xDR browser.

   • Internal Comment – An internal comment on this transaction; not visible in the xDR browser, and accessible only from the database directly.

4. If the wizard is completed, click Done.

Taxes applied at the moment of payment

If the Apply taxes at the moment of payment feature is enabled for the distributor, the wizard shows an additional page with information about applicable taxes, amounts before and after taxation. 

Note that the wizard provides this information only if the following conditions are met:

• Balance adjustment is made for a debit account of a prepaid customer.

• Custom taxation and Fixed VAT Rate taxation plug-in are used.

• One of the following transaction is chosen:

  • Manual Payment

  • Refund

For Manual Payments and Refunds, taxes are back calculated and deducted from the entered amount:

The amount applied to the balance = Entered amount – Tax

Manual Payment

Refund