Huntgroups

Sometimes it is necessary for a call to be delivered to several extensions at once. With the hunt group feature, you can easily configure a call distribution scheme such that incoming calls are simultaneously delivered to one or more assigned extensions.

Branch office hunt groups can only be added, deleted or modified on the main office self-care interface.

To add a new hunt group:

1. Click the  Add Hunt Group button and enter the following information:

   • Hunt Group Number – The number the end user must dial on his phone to reach one or more assigned extensions.

   • Hunt Group Name – Logical name for this group of extensions, e.g. “Sales.”

   • Hunt Sequence – Specifies the order for delivering a call to one or more extensions.

     • If Order is chosen, extensions will be called one by one from the first (topmost) to the last number until the call is answered.

     • Choose Random if you want to use a random order.

     • Simultaneous enables simultaneous calls to every extension from the list.

     • If you choose Least Used: This sorts the phone lines in descending order beginning with their last usage, and delivers a call to their extensions, accordingly. (For example, phone line 777111 with extension 111 was last used on 2010-12-11, and phone line 777222 with extension 222 was last used on 2010-12-12,  so the call goes to extension 111 and if it is not answered, it goes to extension 222.)

   • Caller ID:

     • Keep original

     • Set to name and CLI of the hunt group

     • Replace Caller Info with Hunt Group Name, keep Caller CLI

   • Call Pickup Allowed – Enable this option to allow extensions to pick up calls made to the members of this hunt group.

2. Click Update.

To specify one or several extensions that calls should be delivered to, click the Configure icon and perform required configuration on the Edit Hunt Group page.