Identity

On this page information about your identity (your phone number) is displayed. Here you can manage the identity that will be used for outgoing calls made from all of your phone lines.

 

 

NOTE: You can only manage the identity if you have been granted special permission by your service provider.

 

Column Description

Override Identity

This option defines the rules for which identity will be used for outgoing calls made from all of your phone lines based on the one supplied by the user’s phone device.

The following options are available:

  • Never – This option means that the caller identity (display number and display name) will be displayed for the callee exactly as it was configured by the user on his device.
  • If Different From Account ID And Aliases – The caller identity supplied by the user’s phone device will be overridden if it differs from the phone line authorized for the call or any of the aliases assigned to this phone line.
  • If Different From All Customer Accounts – The caller identity supplied by the user’s phone device will be overridden if it doesn’t match any of your phone lines or their aliases.
  • If Different From All Accounts in the Specified Batch – The caller identity supplied by the user’s phone device will be overridden if it does not match any of the phone lines from a specific batch.
  • If Different From All Accounts in the Specified Hunt group – The caller identity supplied by the user’s phone device will be overridden if it does not match any of the extensions from a specific hunt group.
  • If Different From All Accounts in the Specified Site – The caller identity supplied by the user’s phone device will be overridden if it does not match any of the phone lines from a specific site.
  • Always – The identity defined by the caller on his device will always be overridden by the identity that you define. This allows you to manually specify the display number and / or display name to be used for all of your phone lines.

Batch

Specify which batch the phone line that is verified for identity must belong to (this field is only available when If Different From All Accounts in the Specified Batch has been selected).

Hunt group

Specify a hunt group the phone line that is verified for identity must belong to (this field is only available when If Different From All Accounts in the Specified Hunt group is selected).

Site

Specify the site the phone line that is verified for identity must belong to (this field is only available when If Different From All Accounts in the Specified Site is selected).

Identity

Specify the identity that will be used to override the identity sent by the caller’s device if that one doesn’t comply with the rules specified in the Override Identity list.

Override Display Number

This allows you to control the “Caller number” – the number that is visible on the phone display of the called party. The possible values are:

  • Never – The caller’s display number will not be modified and will be displayed for the called party as is.
  • If Ruled Out by the Identity Constraint – The caller’s display number is verified according to a rule set for the identity. For example, when the If Different From Account ID and Aliases option is selected in the Override Identity list, and the caller’s display number doesn’t match the phone line that is authorized for the call or any of the aliases assigned to this phone line, the display number will be overridden.
  • If Different From the Used Identity – The caller’s display number will be overridden if it is different from the caller identity used for the call.
  • Always – The display number will always be overridden, regardless of the limitations applied to the identity.

Override Display Name

This allows you to override the caller name used by the calling account. The possible values are:

  • Never – The display name defined by the user will not be modified and will be displayed for the called party as is.
  • Always – The display name defined by the user will always be overridden.