To specify one or several extensions that calls should be delivered
to, follow these steps:
Click the Add Extension
button on the Included Extensions.
From the Extension Number list, select the required
Specify the following options:
Logged-in – When the checkbox is selected, this huntgroup member is logged-in to the hunt group and receives huntgroup calls. If you clear the checkbox, the huntgroup member is logged out of the huntgroup. When logged out, the extension
doesn’t receive hunt group calls but can still receive direct calls. See the Stop/resume receiving hunt group calls chapter for more details.
Ringing – Specify the delay in seconds before
the extension begins to ring and the duration of the ring.
Ignore Follow-me/Voicemail – Select this check
box to disable forwarding (voicemail, follow-me) on the specific
extension for calls made to this huntgroup.
Supervision allowed – Select
this checkbox to authorize the extension to supervise their colleagues’
calls in real time. For example, a manager can listen in on agents’
calls, guide them, and, if needed, participate in the calls.
Set This Group as Primary – Select this check
box to allow the extension owner to pick up calls within that
group by merely dialing the group pickup prefix. Note that an
extension can only be assigned one primary group. See the How
to Configure Multiple Pickup Groups page for detailed description
of configuration options.
In order for changes to take effect you need to click the Save
icon at the bottom of the page. You can also use the Back
button to return to the previous menu.
Several huntgroups can be combined into one huntgroup. Go to the IncludedHuntgroups tab and choose the required huntgroups to
add from the Huntgroup Number list. Select the Ignore
Follow-me/Voicemail check box to disable forwarding for calls
made to this huntgroup. Then click Update and Save.
NOTE: Extension and hunt group numbers
must be different.
On the Ringback Tone tab, you can upload a media file
for a caller to hear instead of the standard ringback tone. Upload your
media file in one of the following formats: 8svx, .aiff, .au, .avr, .cdr,
.cvs, .vms, .gsm, .hcom, .maud, .mp3, .ogg, .prc, .sb, .sf, .sl, .smp,
.sndt, .sph, .sw, .txw, .ub, .ul, .uw, .voc, .wav, .wve, .sln. The maximum
allowed file size is 5 MB.
Note that changes submitted do not take effect immediately; they require
around 5 minutes to complete. Therefore, the standard ringback tone is
played during this period, although the custom track is shown as having
been successfully uploaded to the web interface.
This tab only appears in huntgroups with the Order
hunt sequence. Here you can order extensions / huntgroups that are included
in this huntgroup.
Order – This allows you to change the order of
the numbers included. The first number in the list will be reached
first. Click to move the number up or to
move it down.
Number – This displays the extension / huntgroup
Name – This displays the name of the number owner
Type – This displays the type of number – whether
it belongs to a single extension or huntgroup.
Phone line or Extensions – This displays the phone
line number to which an extension is assigned or the extension numbers
that are included in that huntgroup.