DID Inventory

DID inventory allows you to keep track of phone numbers (DIDs) that you purchase from various telco partners for distribution to your customers or resellers. In order to see the DID numbers currently available in the database, choose DID Inventory in the Management section, specify the search filters, and click Search .

The Search bar allows you to define the following criteria for DID numbers:

Often a business will request a phone number that can be “spelled out” so customers can remember it easily (for instance 1-866-SIP-VOIP). You can search for such easy-to-remember phone numbers by entering the letter string in the DID Number field. For example, in order to search for all 1800 numbers containing VOIP in them, enter 1800%VOIP.

Advanced Search

 The Advanced Search link next to the Search button allows you to specify complex search conditions.


The Advanced Search mode allows you to search for DID numbers by one or more search conditions. Use this method to search DID numbers by:


To enter the advanced search mode, click the Advanced Search link and specify the search condition. To add another condition, click the Add a New Search Condition icon.


The search conditions for DID numbers are the same as those for customer search. Please refer to the Advanced Search section of the Customer Management page for details.





Column Description


Click the  Edit icon to edit the description of a particular DID number.

DID Number

Phone number.


Name of the group this DID number belongs to.

Country / Area

The country and area that this number belongs to. It is either auto-populated upon a DID upload or auto-filled when a DID number is provisioned on-demand from DIDWW or DIDX.

Recurring Revenue

A monthly amount charged to a customer for using this DID.


The name of the customer currently using this DID.

Pricing Batch

Name of the pricing batch this DID is assigned to (if empty, the DID is unallocated).

Activation Cost

A one-time cost paid to a vendor for the DID number activation.

Recurring Cost

A monthly amount charged by a vendor for the provisioned DID number.


In this column you can see the DID status.

  • In Use – Shows whether the DID is being used by an account.

  • Free – Shows whether the DID is available. For DIDs previously used but again available, the date when they became available is displayed.


Comments about a particular DID number.


How to view pricing batches

To view and manage pricing batches, click   DID Pricing on the toolbar.

How to add a DID group

To add a new DID group, click  DID Groups.



Managing DID Number Assignment

On the main page of the DID inventory you can view DID numbers that match certain criteria. You can then perform number assignment for some of these numbers. This includes:

These operations may be applied to all numbers matching the original search, only to the first N DIDs among them, or only to those you manually select.


If you would like to assign the first N unassigned numbers from a vendor batch to a pricing batch, specify the vendor batch and NONE (Unassigned DIDs) in the Pricing Batch list, and click Search . Then select an assign operation and the First N numbers option in the Apply To section. Specify the quantity of numbers that will be assigned.


If you just assign a quantity of DID numbers to a pricing batch, you might inadvertently reassign numbers that are already in another pricing batch. To avoid such a situation, use the Selected option; this will allow you to apply changes to specific numbers.

Click Apply to submit the changes. After the update is completed, a dialog box will inform you of the results.


If you still wish to reassign DID numbers from their current pricing batches to other pricing batches, please refer to the DID Number Reassignment to Pricing Batches section .


DID Number Reassignment to Pricing Batches

Using DID Inventory you can effectively manage DID numbers that you provide to your customers by assigning them to pricing batches.

Depending on a DID number status (i.e. in use or free) two options for number reassignment are possible:


DID Pool Management

DID Number Release to the DID Pool


Resellers can release any DID numbers that are managed by them. To release a DID number to the DID pool, the reseller must use the Release DIDs to the Pool option.


Please note that if a reseller unassigns a DID number from a pricing batch, this number is not released back to the DID pool. The reseller still owns this number and still bears the charges for its usage.



A reseller can provision a DID number to a customer either from a pricing batch or via a pricing batch that’s specifically assigned to this customer. Thus, when a reseller deletes the alias or changes the account / alias ID, the assigned DID number is released as follows:

The reseller does not receive any notification about a DID release when they manage accounts or aliases.

Completely Free of Charge DID Numbers

Using the DID inventory tool you can provide virtual DID numbers for internal use to customers (e.g. for SIP calls among accounts within your network). Since these DIDs are virtual, they are, as a rule, provisioned free of charge and incur no charges.